The engagement myth, debunked — Reply rates show no meaningful difference between patients over and under 65 across five health systems.
Structured, not generative, AI — Every message is pre-written and clinically reviewed; AI is used only to interpret patient intent, never to generate open-ended responses.
Built-in clinical guardrails — Flo escalates anything outside her protocols to the care team rather than guessing.
Manageable workload — Per 1,000 active patients, care teams see 20–80 weekly escalations, with only 8–10 typically high-priority.
Trust drives engagement — Patients respond best when Flo is branded as an extension of their existing care team.
Webinar
Between Visits: New Insights on Patient Texting
Recorded July 9, 2026
What will you learn?
The engagement myth, debunked — Reply rates show no meaningful difference between patients over and under 65 across five health systems.
Structured, not generative, AI — Every message is pre-written and clinically reviewed; AI is used only to interpret patient intent, never to generate open-ended responses.
Built-in clinical guardrails — Flo escalates anything outside her protocols to the care team rather than guessing.
